Unfindable and unstructured information becomes a valuable resource when organized and made accessible to the right people at the right time.
AI-assisted solutions, such as semantic search, intuitive chatbots, and intelligent workflow support, enhance operations by making data navigable and actionable, ensuring businesses and users can access important information when needed.
AI DXP simplifies the integration of AI into business processes. It offers pre-configured models for specific tasks and flexible settings to adapt to unique requirements. Businesses can customize AI assistants, save time, and reduce costs by reusing existing data indexes. Built-in security ensures chatbots remain protected from misuse.
Ready-to-use SDKs (software development kit) streamline setup, allowing businesses to focus on delivering better digital experiences without being burdened by technical hurdles
This blog explains how AI DXP streamlines AI integration into business workflows, offering solutions like semantic search and chatbot configuration to handle unstructured data effectively, enhance user experiences, and reduce inefficiencies across industries.
What is AI DXP?
AI DXP, or Artificial Intelligence Digital Experience Platform, helps integrate AI into business workflows. Built for practical implementation, it simplifies setup and ensures seamless integration, accommodating teams across varying technical expertise.
The platform currently supports two main features: Semantic Search, and Chatbot (RAG), both tailored for contextual user interactions. Its future roadmap includes agent-based capabilities to optimize operational workflows and processes, and make them adaptable to evolving business needs and market shifts.
AI DXP offers a practical approach to improving digital workflows. A unified dashboard allows businesses to manage services, configure settings, and test outcomes before deployment, providing clarity and control throughout the process.
Key features and technology
AI DXP is designed for flexibility and easy customization, allowing businesses to align solutions with their unique needs. Through the initial consultancy phase, we provide expert guidance to help teams define their AI assistant goals, configure workflows, and deploy solutions efficiently.
One of its key features is semantic search, which enables users to find relevant information without relying on exact keywords. The team can customize this by adjusting settings like embedding models, and choosing between third-party or QED42-hosted options. The platform also includes advanced contextual chunking—breaking long content into smaller, meaningful parts while preserving the relationship to the overall content. For simpler tasks, cost-effective chunkers are also available, and teams can preview and adjust results before going live.
AI DXP allows teams to create custom-configured AI-powered chatbots that integrate seamlessly with the existing platform. With a curated list of AI models, teams can fine-tune chat prompts and set up security guardrails to ensure bots are reliable. Reusable data indexing helps save time and costs by repurposing existing indexes for chatbots.
The platform’s technology ties everything together. Analytics provide insights into query success and response accuracy, helping businesses refine their solutions.
Use cases
AI DXP provides benefits for industries that handle and harness large amounts of information, extracting and making the best use of data to support teams and other platform users. Here are some use cases:
Legal
AI-assisted solutions can help legal professionals find case files and clauses accurately and faster by searching through large document libraries with natural language processing (NLP). Small law firms can upload case files and use AI to quickly find precedents, saving time and making research easier. Lawyers can ask, “Show me cases where a breach of contract was upheld in New York State.” The platform highlights relevant rulings and key arguments.
Healthcare
Patients can quickly find health information that fits their needs, cutting search time. Hospitals use AI to help medical teams find clinical guidelines faster, making care more efficient. Doctors can ask, “Find me the record of that one patient who had leukaemia last December" and instantly receive accurate, context-aware results. AI DXP’s semantic search interprets queries in natural language, reducing the time spent sifting through documents manually.
Insurance and claims
AI-assisted solutions can help banks, hospitals and insurers quickly search and access reports, policies, or any information they need at the moment. In health insurance, queries like “Does the policy cover pre-existing conditions for diabetes?” retrieve policy-specific insights, reducing manual review time.
Nonprofits
Nonprofits can quickly find reports, grants, and insights, reducing errors. Volunteers also get easy access to training and guidelines when needed. Queries like, “What are the safety protocols for working in disaster zones?” or “How do I log my volunteer hours?” Indexed training manuals provide clear, accurate responses. AI DXP has the potential to help non-profits centralize critical resources, improving efficiency in volunteer onboarding and support.
Looking ahead
As AI DXP evolves, it will make integrating AI into business workflows more practical and reliable, keeping humans at the core as an important ethical principle.
The upcoming updates and new features in the product roadmap will streamline the process of connecting the platform to existing solutions, making them more contextually relevant for a wide range of industries. This will also ensure faster and more efficient deployment.
Offering seamless on-premise implementation as an option, alongside new capabilities like agent-based automation, personalized content delivery, and real-time analytics, thoughtfully designed to address complex business, digital, and workflow challenges. These features will help teams solve complex tasks, deliver relevant content, and save time, enabling them to focus on leveraging their human expertise.
As AI DXP evolves, the shift towards more plug-and-play solutions will allow businesses to quickly implement AI features with minimal setup. Well, looking ahead, AI DXP is designed to be a practical technological asset that grows alongside the needs of businesses, not just in line with trends. Get a closer look—with a scheduled demo.