Case study # Building the future of healthcare engagement with Lean UX and Drupal ![Cover](/sites/default/files/clone-images/6523feeeb84a366c4aca8444_cover_2c408256.avif) Industry Healthcare Location Hyderabad, Telangana, India Engagement 1 Year ![1920px Dr Reddy s Laboratories logo svg p](/sites/default/files/clone-images/652e66233f2bf56ce3c65299_1920px-Dr._Reddy_s_Laboratories_logo.svg-p-500_4a8b940f.png) Focus Digital Engagement Portal – for healthcare professionals to access high-value medical resources for their practice needs Services Personalization HCP Portal Development Drupal 9 Multisite Design System Digital Experience Platform (DXP) We collaborated with the Dr. Reddy's Laboratories team to strengthen their connection with healthcare professionals (HCPs) and enable the DRL team to efficiently create new websites. We achieved this by using Drupal and crafting a diverse digital engagement portal, offering HCPs access to tailor-made, valuable medical content. The platform is not only multilingual but also universally accessible, ensuring that HCPs worldwide can conveniently access it in their preferred language. [Live website](https://www.medenrich.com/) ![Doctor and Patient](/sites/default/files/clone-images/653f839d4241bde3dfdb4c27_image_grid_mockup_01_1e55135e.avif) ![Lab testing](/sites/default/files/clone-images/653f839d3b02deefdbc6e139_image_grid_mockup_02_dfd7758a.avif) ![Doctor looking into x-ray](/sites/default/files/clone-images/653f839da3b4666743fd2b76_image_grid_mockup_03_6861023b.avif) ![Apple on hand](/sites/default/files/clone-images/653f839da948539fdb32de4b_image_grid_mockup_04_8eb81c45.avif) ## Challenges In addressing Dr. Reddy Laboratories' HCPs' challenges, we had to design a user-friendly and intuitive platform, accommodating users with limited technical expertise. It was crucial to make this platform multilingual to cater to the diverse healthcare professionals worldwide, we also had to ensure robust security measures to safeguard sensitive medical data. ![Dr Reddy's Lab Mockups](/sites/default/files/clone-images/66aca39674d1ef511dbc2525_6569ec28970ff339f38a9f93_1_e3cc2db7.avif) ## Approach We implemented a lean UX methodology to sustain close collaboration with the DRL team at every stage of the project. This approach applied rapid iteration and continuous feedback through discovery workshops, mapping out user journeys, developing wireframes, crafting intuitive UI designs, creating interactive prototypes, and ensuring that every decision was informed by real user insights. ![The approach mockup](/sites/default/files/clone-images/66aca39674d1ef511dbc251a_6569f3a117bcb0e14956ac86_2_8dd6ee14.avif) ## Solution ![The solution](/sites/default/files/clone-images/6709091a8e0dd982d5a3e6e2_66aca39674d1ef511dbc2522_6569ed57afaf47a0f600238a_3_74dadac3.avif) ### Discovery workshops The workshop discussions with stakeholders helped us understand how doctors and pharmacists would use the platform and revealed additional pain points, needs, and user motivations. We then mapped these insights into user journeys to illustrate how each persona would engage with the platform's features in different scenarios. ![Discovery workshops](/sites/default/files/clone-images/66aca39674d1ef511dbc251d_6569ed6b5505428abaed3039_1336_919aa3e1.avif) ### Wireframing to design iterations To facilitate meaningful connections among healthcare professionals, we initiated a process by first developing preliminary iterations of wireframes. These wireframes were tailored to seamlessly transition users between two core platform experiences: one centered around text-based interactions and the other exclusively focused on video interactions. ![Wireframing to design iterations](/sites/default/files/clone-images/6709091a8e0dd982d5a3e6df_66aca39674d1ef511dbc2528_6569f40a26b1d7d4d329458c_5_fd712aa2.avif) ### Design system Creating a design system was instrumental in our approach. With the power of the system, we could consistently produce refined, user-friendly screen designs, guaranteeing a seamless user experience. On the tech side, this strategic approach leveraged the design system and a multi-site architecture, to serve and streamline usability, enhance management, and enable seamless deployment across a wide array of geographical locations. ![Design system](/sites/default/files/clone-images/6709091b8e0dd982d5a3e6e7_66aca39674d1ef511dbc252b_6569ea14e5fe3ce38b00450d_drl_2_8f589840.avif) ### Drupal 9 multi-site architecture The implementation of Drupal 9's multi-site architecture, coupled with a centralized content hub, empowered the DRL team to effortlessly publish and distribute content across their digital platforms. This streamlined implementation also ensured compliance with geo-specific regulations, enhancing both efficiency and precision in Dr.Reddy’s content distribution strategy. ![Drupal 9 multi-site architecture](/sites/default/files/clone-images/6709091a8e0dd982d5a3e6d8_66aca39674d1ef511dbc2511_6569edc04215a6bb10737c52_7_15d2ea9c.avif) ### Unified Digital Experience Platform (DXP) The DXP tailors the journey and experience to each HCP's specialty and demographics. Video resumes are included, in addition to personalized recommendations like email recommendations on a weekly basis, which enables enhanced user experience. The DXP combines analytics and delivers valuable insights in terms of user behavior and platform performance. It facilitates efficient handling of content while establishing seamless contact with existing systems for acquiring a uniform view of what is going on between the company and the doctor. In addition, compliance is offered by the website with highly improved security measures that are developed and integrated into Drupal. This ensures that any piece of information deemed sensitive is completely safe and secure. ## Outcome Dr. Reddy's Laboratories is now expanding its digital reach worldwide. Their new digital strategy allows for the faster creation of localized websites, catering to specific regions. Powered by a robust and unified CMS—Drupal, authors can efficiently update information, saving valuable time. This also helps free up resources for DRL teams to focus on innovation and strategic initiatives, ensuring a strong digital presence and better patient care. The platform, crafted to prioritize healthcare professional's time, comes with a personalized onboarding process with a smooth and intuitive user experience. As our collaboration continues, this user-centered approach extends across all digital touchpoints for Dr. Reddy's. ![The outcome](/sites/default/files/clone-images/66aca39674d1ef511dbc2530_6569edd093947d66a295a27d_8_7b2ec375.avif) They have a great team of expert developers. QED42 team believes in collaboration and thus follow best practices and right set of platforms for communication and coordination. Even when it comes to delivery the team is very diligent in it. They have a great team of expert developers. ![Dr.Reddy](/sites/default/files/clone-images/652e66233f2bf56ce3c65299_1920px-Dr._Reddy_s_Laboratories_logo.svg-p-500_4a8b940f.png) Prakhar Sharma Product Owner, Branded Markets ## Bring us your challenge We’ll help you get clear on what needs solving, that’s where we begin You must have JavaScript enabled to use this form. Name Email Phone number Company name Message Attach brief *Supported formats are PDF, Doc, JPG in 4mb max. 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