Legal Aid CMS is a suite of tools for creating, reviewing, publishing, and distributing public legal information

People can ask questions in everyday language and receive answers drawn from the organization’s approved legal content. The assistant connects unfamiliar wording with the right legal information, shows the sources behind each response, and directs people to relevant guidance, intake, or human support. When the approved content is insufficient, it says so rather than generating an unsupported answer.

Give people more than one way to begin seeking legal help. The Online Triage and Intake System, or OTIS, guides them through approved triage questions across supported channels. It connects them with relevant legal information, services, or referrals. Legal aid organizations can configure the process around their services, eligibility criteria, and intake requirements.

Launch focused microsites for urgent legal changes, public programs, community outreach, disaster response, or other time-sensitive needs. Each site can inherit the organization’s brand, accessibility standards, publishing rules, and approved content. Teams can respond to a specific audience or issue without rebuilding content, workflows, and governance in a separate system that must be maintained independently.

Publish approved legal information across websites, WhatsApp, SMS, and other supported channels from one maintained source. Teams can adapt the format for each channel without creating disconnected versions of the same guidance. When the source changes, they can identify where it appears and review the affected content before outdated information remains available.

Support both content compliance and regulatory or legal compliance for self-help portals. The center checks accessibility, readability, disclaimers, terminology, metadata, and review schedules, while helping teams identify content that may require review when relevant laws, regulations, court rules, forms, or official guidance change. Qualified staff remains responsible for assessing and approving updates.

Help staff draft, summarize, compare, and adapt content using the organization’s approved legal information. Teams can reuse existing guidance for new pages, campaigns, FAQs, or channel formats without starting from scratch. Every proposed change remains inside the organization’s editorial and legal review process, with staff responsible for checking accuracy and approving publication.

Support first-line telephone intake by gathering structured information, following approved screening flows, and routing callers to the appropriate team or service. OTIS gives staff the context already collected when they take over and can pass intake information to an existing case management system. It supports intake operations without replacing legal judgment or case management.

Maintain one approved body of legal information with clear source relationships, ownership, and review status. Tools across the suite work from this shared foundation, so teams can update the underlying guidance without losing control over how it is adapted, presented, or used in different contexts.

Define where editorial, legal, accessibility, or publishing review is required and who has authority to approve each decision. Review dates, revisions, approvals, and automated actions remain recorded, giving teams a clear history of how content changed, why it changed, and who authorized its final release.

Search, summaries, comparisons, drafting support, and other AI-assisted functions work from sources selected by the organization. The system can show what supported an answer or suggestion and defer to staff when the available material does not provide enough evidence for a reliable response or decision.

Use a dashboard to understand what people search for, which questions remain unanswered, where users leave an intake flow, and which content receives the most engagement. Teams can use these signals to identify information gaps, improve services, and prioritize content and workflows for further review.

Connect Legal Aid CMS with case management systems, communication services, identity providers, analytics tools, and authoritative legal sources through APIs. This allows information to move between existing systems without requiring the suite to replace the tools used for casework, identity, reporting, or wider organizational operations.

Run Legal Aid CMS within infrastructure controlled by the organization. Teams retain control over content, configuration, permissions, integrations, retention policies, and the sources available to AI-supported functions. Deployment can align with the organization’s security, privacy, compliance, governance, specific data-residency requirements, and internal oversight policies.