Connecting 1200+ educators and digitizing resources for Azim Premji Foundation

The challenges

Azim Premji Foundation wanted to connect with their educators digitally and bring their work online. But, many of them were not familiar with technology, so we had to make sure that the platform was easy to use and understand.

We had to ensure that the platform was mobile-friendly and fast, as the educators would access it from different devices and locations. We also had to deal with data security, the digitalization of paper-based resources, and the smooth operation of the platform, especially when everyone had to log in at the same time.

The approach

We started by conducting user research to understand the goals, pain points, and preferences of our primary users, the field executives of the Azim Premji Foundation.

We applied design thinking principles to craft user personas, focusing on empathy, ideation, and user journeys. Our approach consistently involved considering user-friendly features for the non-profit platform such as a single dashboard and custom reports.

The solution

Mobile-first approach

We used a mobile-first approach to design the digital platform since most users, especially field educators relied on smartphones. This focus on mobile usability made it easy for users to access and use the platform, even on smaller screens, contributing to the project's success.

Dashboard experience

To address the challenge of information overload, we created a location-sensitive dashboard. This dashboard is the first screen users see, showing them only the information that matters to their location and their role in the organization. This made the platform easier to use and saved time, helping users to find what they needed quickly.

Upload experience

We designed user-friendly data entry forms to make entering information smooth and trouble-free. Our goal was to streamline data capture, ensuring educators and staff could effortlessly input and access the necessary data for their tasks.

User-centric design

We thought about the platform's users, particularly those not familiar with digital tools, and focused on creating an adaptable design. This involved understanding their roles, challenges, and what would truly help the users. We aimed to ensure the digital platform was seen as a valuable tool, not an added burden for field workers.

Performance optimization

Given that all the site traffic required authentication, optimization was crucial. We took several steps to enhance performance, including content structure optimization, frontend performance improvements (image optimization, CSS rendering, and JS optimizations), and implemented data caching. This way, the platform loaded quickly, even with a lot of users.

The outcome

Educators and staff could efficiently digitize their fieldwork, plan and track their tasks, and access necessary information effortlessly through the user-friendly platform. Implementing a mobile-first approach with design thinking and optimization improved the process visibility across the country.

The project's success became evident as over 1200 educators seamlessly shared knowledge, reduced information overload, and found the platform to be a valuable tool, regardless of their location.

Talk to our experts to know more about how we can customize digital solutions that fit your needs.